# Support

Answers the question: How do you ask a question, and where does the answer arrive?

## The ticket

Questions are asked from the cabinet, the Support section. It takes a category, a subject and the text. An image may be attached – PNG or JPEG up to 5 MB.

![New ticket](https://docs.wyrd.link/assets/img/en/cabinet-support.png)

If the ticket concerns a particular key, pick it in the "Related key" field.

## The answer

Support's answer arrives in the same ticket. The reply time depends on the plan and is listed under [Pricing](https://wyrd.link/product/#pricing) on the site.

![Operator answer](https://docs.wyrd.link/assets/img/en/cabinet-ticket.png)

Without an active license, one ticket can be open at a time. A closed ticket reopens if you write into it again.

Attachments can be deleted by either side at any moment.

## What support sees

Support knows the name you gave, your identifier and the keys issued to you.