Account portal

Support

Answers the question How do you ask a question, and where does the answer arrive?

The ticket

Questions are asked from the portal, the Support section. It takes a category, a subject and the text. An image may be attached – PNG or JPEG up to 5 MB.

The "License purchase" category goes to the people who handle invoices and keys, "Product question" to the people who know how the system works.

If the ticket concerns a particular key, pick it in the "Related key" field so the operator can see which license it is about.

The answer

The answer arrives in the same ticket.

One ticket can be open at a time. A closed ticket reopens if you write into it again.

Attachments can be deleted by either side at any moment.

What to know

Support has no access to your server and cannot see your fleet. What we know is the name you gave, your identifier and the keys issued to you.