Cabinet

Support

Answers the question How do you ask a question, and where does the answer arrive?

The ticket

Questions are asked from the cabinet, the Support section. It takes a category, a subject and the text. An image may be attached – PNG or JPEG up to 5 MB.

If the ticket concerns a particular key, pick it in the "Related key" field.

The answer

Support's answer arrives in the same ticket. The reply time depends on the plan and is listed under Pricing on the site.

Without an active license, one ticket can be open at a time. A closed ticket reopens if you write into it again.

Attachments can be deleted by either side at any moment.

What support sees

Support knows the name you gave, your identifier and the keys issued to you.